Delivery Policy

WHAT ARE THE DELIVERY COSTS AND OPTIONS?

We do everything we can to make sure your order is delivered on time and in plain packaging. Madame Liberty uses Royal Mail Standard Delivery, Royal Mail First Class Delivery, Royal Mail Special Delivery and Hermes courier services.

Orders placed before 4pm Monday to Friday are usually despatched on the same day.

We provide discreet delivery in plain brown boxes & envelopes so nobody knows what's inside.

NEXT DAY AND SCHEDULED DELIVERY

Get your order when you want it! Select Choose Your Delivery Day at checkout and have your order delivered to any UK address on any specific day from Tomorrow to any in the next 6 weeks (apart from Sundays and Bank Holidays). 

Madame Liberty DELIVERY COSTS AND OPTIONS: UNITED KINGDOM ONLY

Free if you spend over £50.00

Royal Mail Standard - 3 - 5 working days £3.95

First Class Royal Mail 1 - 2 working days £4.95  

Royal Mail Special Delivery 1 working day £6.95 

SHOW DELIVERY CHARGES FOR: 

When you check out, you will be able to choose which delivery service you would like. The checkout will explain the options.

Sometimes, depending on your address and what you are buying, there will not be a choice of delivery option. For example, the Royal Mail cannot deliver large items and Interlink courier does not offer a next-day service to some parts of the UK.

If you live in remote parts of the UK and require a next-day delivery service, where possible we will use Royal Mail Special Delivery to ensure your parcel arrives on time.

The checkout will always clearly explain which options are available to you.

WHERE Madame Liberty DELIVERS TO

Orders placed for delivery to countries not listed will be cancelled and payment refunded. Delivery to the below countries is £9.95 for zone 1 or £14.95 for zone 2.  Delivery time is 10-15 days.

  • Australia (2)
  • Austria (1)
  • Belgium (1)
  • Bulgaria (1)
  • Canada (2)
  • Croatia (1)
  • Cyprus (1)
  • Czech Republic (1)
  • Denmark (1)
  • Estonia (1)
  • Falkland Islands (2)
  • Finland (1)
  • France (1)
  • Germany (1)
  • Gibraltar (1)
  • Greece (1)
  • Hong Kong (2)
  • Hungary (1)
  • Iceland (1)
  • Ireland (1)
  • Israel (2)
  • Italy (1)
  • Japan (2)
  • Latvia (1)
  • Lithuania (1)
  • Luxembourg (1)
  • Macedonia (1)
  • Malta (1)
  • Monaco (1)
  • Netherlands (1)
  • New Zealand (2)
  • Norway (1)
  • Poland (1)
  • Portugal (1)
  • South Africa (2)
  • Slovakia (1)
  • Slovenia (1)
  • Spain (1)
  • Sweden (1)
  • Switzerland (1)
  • United Kingdom (1)
  • United States (2)
 

WHAT IF YOU'RE OUT WHEN YOUR ORDER ARRIVES?

If you're out when the postman calls, your postman or courier will leave a card telling you where you to pick up your discreetly packaged order.

If your parcel is taken to the nearest Royal Mail delivery office you will have to go and collect your parcel.

If your parcel is taken to your nearest Post Office, you can collect it there.

If your parcel is taken to the nearest Interlink courier depot, you can collect it or arrange for it to be redelivered.

What if your order doesn't arrive when you expect?

If your UK delivery is more than 4 working days overdue, please contact us.

 

Privacy Policy

Madame Liberty ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Madame Liberty whose trading address is 53 Chandos Place, Covent Garden, London WC2N 4HS

We are registered with the Information Commissioners Office with reference number Z3220934

Information we may collect from you

We may collect and process the following data about you:

Information that you provide by filling in forms on our site www.madameliberty.com (our site). This includes information provided at the time of registering to use our site (such as name, address, telephone number and email address), subscribing to our services, posting material or requesting further services. We may also ask you for information when you report a problem with our site.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of transactions you carry out through our site and of the fulfilment of your orders. We do not see your payment information and only see the last 4 digits of your credit or debit card.

Details of your visits to our site including, but not limited to, traffic data, weblogs and other communication data, and the resources that you access. This data is anonymous and helps us to improve our services.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration [and to report aggregate information to our third party suppliers]. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Cookies

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies we use are "analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 3600 seconds (1 hour).

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website and to use the shopping basket function.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

[All information you provide to us is stored on our secure servers. Any transactions will be encrypted using SSL technology].

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service (i.e. submitting comments and reviews), when you choose to do so.
  • To notify you about changes to our service.
  • If you are an existing customer, we will only contact you by electronic means with information/newsletters about goods and services similar to those which were the subject of a previous sale to you.

We will only send you email newsletters if you consent to this via the tick box when you register with us.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to the following third parties:

Third-party suppliers who provide services or functions on our behalf, including payment processing, business analytics, customer service, marketing, distribution and suppliers of goods and fraud prevention. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Madame Liberty or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Madame Liberty, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at enquiries@madameliberty.com

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to enquiries@madameliberty.com

 

 

 

Designer Sex Toys & Sexy Lingerie from Madame Liberty

 Hello! Welcome to Madame Liberty, supplier of sexy lingerie and designer sex toys. Our website is designed to be a place where you can feel at home, explore your adventurous side, and order some new and exciting things.

Madame Liberty has a number of collections to choose from, all of which are delivered in discreet packaging as to not give away your secret. We want you to feel comfortable when shopping with us, and so take your privacy very seriously.

One of our ranges is the Baci Lingerie collection, which offers stylish pieces to suit every personality. The Let’s Play collection is bright and colourful with a cheeky side, or you might feel more at home with the Like a Devil collection, designed to be sultry and revealing. Click here to review the entire Baci range.

Our Pleasure State Lingerie range is emblematic of ultimate luxury. Pleasure State embraces the highest standards of creativity, quality and has developed several distinctive collections, Pleasure State Couture, the signature collection, Pleasure State White Label, the diffusion collection and Pleasure State VIP, the fashion collection for women with a voluptuous bust.

Madame Liberty also stock the best designer sex toys on the market.  Our most popular sex toys are those created by luxury sex toy designers from Lelo, Jimmyjane, PicoBong and TENGA. Whether you are looking for something for yourself, for him, for her, or for you both, we have the sex toy to bring pleasure you have never reached before.

Secure Payments